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Panel Discussion: Multi-State Collaboration Moderator: Tom Delacenserie, President and CEO, Kentucky Lottery Corporation
Panel Discussion: Multi-State Collaboration: A cornerstone to modernization is to work together to standardize business process, procedure, and technologies across jurisdictional boundaries. Significant progress has been made, and the industry is on the cusp of important breakthroughs. How are costs, responsibilities, and authority allocated when the costs and benefits vary by jurisdiction? What are the governance issues that need to be addressed? How are these being applied to implementation of API and to further meet the needs of multi-state retailers? How might the community of lotteries share resources for nation-wide (or at least multi-jurisdictional) branding, messaging, advertising, and promotion, and capture and organization of data for NASPL Matrix, etc.?
Moderator: Tom Delacenserie, President and CEO, Kentucky Lottery Corporation
Panelists:
Andy Davis, Chief Financial & Information Systems Officer, Tennessee Lottery Corp.
Jim Poppell, Secretary, Florida Lottery
Paul Riley, Vice President, Innovation & Transformation, IGT
Terry Rich, President & Chief Executive Officer, Iowa Lottery
Innovations Driving Results Teresa Immel, Director Sales & Marketing, Schafer Systems
Innovations Driving Results
Teresa Immel, Director Sales & Marketing, Schafer Systems
CLICK HERE TO WATCH
Beyond the Dollars: Maximizing Impact for our Beneficiaries Gregg Edgar, Executive Director Arizona Lottery
Beyond the Dollars: Maximizing Impact for our Beneficiaries
Gregg Edgar, Executive Director Arizona Lottery
CLICK HERE TO WATCH
Panel Discussion: Forging the Digital Connection with Consumers
Panel Discussion: Forging the Digital Connection with Consumers Progressive U.S. lotteries are leveraging the massive traffic they have on their websites to build the digital relationship with the players that is the foundation for long-term success. Consumers now expect seamless hand-offs between technology and in-store visits. Heightened expectations for enhanced shopping experiences are driving the need for lotteries to leverage all consumer touch-points in unprecedented ways. Building digital relationships with players through website traffic, loyalty programs, and second chance promotions is part of the process. Integrating that with in-store digital vehicles like Branded Gift Cards and Player Payment and awards solutions and further digitizing the retail shopping experience is another part. What is being done to optimize the potential of these efforts? What are the measures of success? How can lotteries’ digital connection be used to drive retail foot traffic, and how can that be leveraged to further drive retailer commitment and increase lottery sales?
Moderator: Paul Jason, CEO, PGRI
Panelists:
Jamie Davison, Vice President, Digital Gaming and Innovation, Atlantic Lottery
Shannon DeHaven, Deputy Director of Digital Operations, Michigan Lottery
Jessica DiOrio Dunn, Senior Director, Business Planning and Customer Engagement, Scientific Games Corporation
Andrew Leeper, Creative and Brand Strategy Coordinator, Texas Lottery
Fivi Rondiri, Corporate Marketing Manager, Intralot USA
Driving Retail Growth with Internet Sales Shannon DeHaven, Deputy Director of Digital Operations, Michigan Lottery
Driving Retail Growth with Internet Sales
Shannon DeHaven, Deputy Director of Digital Operations, Michigan Lottery
CLICK HERE TO WATCH
Panel Discussion: Retail Marketing, Merchandising, and Optimization
Panel Discussion: Retail Marketing, Merchandising, and Optimization. Retailers are modernizing Signage and Touchpoints both inside and outside of the store; and modernizing the physical retail environment in many other ways: Digital Menu Board; Digital Play-Stations, Mobile Apps, Social apps, Digitizing the POS, inlane sales. Lotteries are meeting the expectations of the modern consumer for digital tools that personalize the messaging and enhance the shopping experience. How can Lottery apply these Point-of-Sale tools to “up-sell” and otherwise get the attention of, and engage the shopper in the store? How can technology and POS tools be used to make it easier for the consumer to understand the portfolio of different products and make their selection? What else are progressive Lotteries doing to modernize, support their retail partners, and engage their players?
Moderator: Kevin Gass, Vice President, Lottery Gaming, BCLC Canada
Panelists:
Jarrod Cummins, Head of Gift Services, the Kroger Company
Alice Garland, Executive Director, North Carolina Education Lottery
Terry Presta, Executive Director, Kansas Lottery
Mike Purcell, Deputy Director Sales, Florida Lottery
Nat Worley, Vice President, Marketing & Retail Execution, IGT
Keno Revolutionizes the Games-of-Chance Market-Place in New Hampshire Fivi Rondiri, Corporate Marketing Manager, INTRALOT USA
Keno Revolutionizes the Games-of-Chance Market-Place in New Hampshire
Fivi Rondiri, Corporate Marketing Manager, INTRALOT USA
CLICK HERE TO WATCH
Retail Disruption & Stability Jennifer Westbury, Executive Vice President, Sales & Customer Development, Pollard Banknote
Retail Disruption & Stability
Jennifer Westbury Executive Vice President, Sales & Customer Development Pollard Banknote
CLICK HERE TO WATCH
Jon-Paul Bussoli Vice President Product development Carmanah Signs - Real Time Audience Measurement at Retail Jon-Paul Bussoli, Vice President Product development, Carmanah Signs
Real Time Audience Measurement at Retail
Jon-Paul Bussoli Vice President Product development Carmanah Signs
CLICK HERE TO WATCH
Bright Futures: Welcome to the Sunshine State! Jim Poppell, Secretary, Florida Lottery
Bright Futures: Welcome to the Sunshine State!
Jim Poppell
Secretary, Florida Lottery
Jay Gendron, Chief Operating Officer, Lottery, IGT SMART-TECH 2018 Keynote Speech: IGT Update: Commitment to Customer First
Keynote Speech
IGT Update: Commitment to Customer First
Jay Gendron
Chief Operating Officer, Lottery, IGT
John Heinen, Senior Vice President COAM (Coin Operated Amusement Machines), Georgia Lottery
Expanding the Lottery footprint by capturing the "gray" gaming markets
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PGRI's Lottery Industry Hall of Fame 1st Induction Ceremony 2017 at NASPL September 15th
2017 International Lottery Industry Hall of Fame Induction Ceremonies
Lottery Industry Hall of Fame Inductions took place in two ceremonies this year. The first induction was held at 3:10 pm on Friday September 15; Oregon Convention Center, C123/124 NASPL. The second induction took place during LOTTERY EXPO 2017 in Buckhead, Atlanta October 26, 2017. Current members of the Hall of Fame on hand to congratulate the new inductees L-R Backrow: Doug Pollard, Gary Grief, Rose Hudson, Jay Gendron, Jim Kennedy, Tom Shaheen, Middle Row: Jennifer Westbury, Rebecca Hargrove, Margaret DeFrancisco, Donald Sweitzer. Front Row: Inductees Tom Delacenserie, Paula Otto, Alice Garland, Charles McIntyre (Marzia Mastrogiacomo was inducted on October 26th in Buckhead, Atlanta during Lottery Expo 2017 stay tuned for her induction ceremony video coming soon.) WATCH the first induction Ceremony here
Tracey Cohen Interim Executive Director of the DC Lottery, Innovative Games And Marketing Campaigns That Stretch The Budget
Featuring the Community-Focused “Neighborhoods” and “You Decide” games and the outside the box marketing tactics of the DC Lottery
CLICK HERE TO WATCH “Neighborhoods”
Panel Discussion: · Getting Real about Initiatives that Require Multi-Jurisdictional Collaboration - Moderator Wendy Montgomery
Panel Discussion:
· Getting Real about Initiatives that Require Multi-Jurisdictional Collaboration
Many of the most exciting opportunities for our industry to build a prosperous and sustainable future depend on our ability to forge initiatives that cross jurisdictional boundaries. What can be done to build consensus and galvanize earlier, faster, and more decisive action? How are costs, responsibilities, and authority allocated when the costs and benefits vary by jurisdiction? What are the governance issues that need to be addressed?
Moderator: Wendy Montgomery, Vice President, Marketing & Sales, OLG
(Ontario Lottery & Gaming Corporation)
Panelists:
Gerry Aubin, Executive Director, Rhode Island Lottery
Kevin Gass, Vice President, Lottery Gaming, BCLC
Jim Kennedy, Executive Vice President, Group Chief Executive, Lottery, Scientific Games
Sue van der Merwe, Chief Operating Officer, Tatts Lotteries, Australia
Jean-Luc Moner-Banet, CEO of Loterie Suisse Romande and President of the World Lottery Association
Jay Gendron, Senior Vice President North America Lottery, IGT
This video presentation is brought to you by Public Gaming Research Institute and was recorded at SMART-TECH 2017 in New York City, March 2017.
Panel Discussion: Progressive steps towards Cashless payment options - Moderator Tom Delacenserie
· Panel Discussion: Progressive steps towards Cashless payment options
“Modernization” is the goal. Implementation of Cashless payment options for the consumer is one of the most vital action-items. U.S. lotteries have made significant progress towards enabling Cashless to move forward and deliver the benefits that could be transformational to the industry, and for Good Causes that lotteries fund. Where are we at now and what can we do to bring it across the finish line?
Moderator: Tom Delacenserie, Secretary, Florida Lottery
Panelists:
Terry Presta, Executive Director, Kansas Lottery and Chair of Retailer Relations, NASPL
Kathy Pyka, Controller, Texas Lottery
Paul Riley, Vice President Product Innovation and R & D, IGT
Drew Svitko, Executive Director, Pennsylvania Lottery
This video presentation is brought to you by Public Gaming Research Institute and was recorded at SMART-TECH 2017 in New York City, March 2017.
Panel Discussion: Overcoming Obstacles to Modernization - Moderator Terry Presta
·Panel Discussion: Overcoming Obstacles to Modernization
Lotteries are working hard to enhance their support of multi-state retailers, digitize the retail shopping experience, and modernize in general. A cornerstone to modernization is to work together to standardize business process, procedure, and technologies, across jurisdictional boundaries. Significant progress has been made, and the industry is on the cusp of important breakthroughs. What are the issues, how are they being addressed, and what is the status of initiatives to modernize?
Moderator:
Terry Presta, Executive Director, Kansas Lottery and Chair of Retailer Relations, NASPL
Panelists:
Bob Beauparlant, Vice President Engineering, IGT
Tom Delacenserie, Secretary, Florida Lottery
Alice Garland, Executive Director, North Carolina Education Lottery
Terry Rich, Chief Executive Officer, Iowa Lottery
Rick Weil, Chief Executive Officer, Diamond Game
This video presentation is brought to you by Public Gaming Research Institute and was recorded at SMART-TECH 2017 in New York City, March 2017.
Panel Discussion: Consumers, Retailers, and Lottery Operators all join together to create a Utopia where everyone’s needs are met - Moderator Jeff Anderson
· Panel Discussion: Consumers, Retailers, and Lottery Operators all join together to create a Utopia where everyone’s needs are met
What would that look like? What are the consumer shopping trends and expectations that will drive Retailer actions to meet those expectations? And how is Lottery aligning with Retailer actions to meet consumer demand for digitizing the shopping experience, for alternative ways to execute transactions (i.e. non-cash, Mobile Wallet, etc.), for innovation of POS’s and in-store messaging and consumer engagement strategies, etc.? Let’s have a frank discussion about consumer and industry trends, the limitations of Lottery to align with those trends, how to overcome those limitations or at least isolate and focus on some actionable ways for Lottery to meet the needs of modern retailing and consumer expectations. This discussion is not about the games themselves but about the in-store consumer shopping experience.
Moderator: Jeff Anderson, Executive Director, Idaho Lottery
Panelists:
Sean Athey, Vice President System Sales, Scientific Games Corporation
Jon-Paul Bussoli, Vice President, Product Development, Carmanah Signs
Paula Otto, Executive Director, Virginia Lottery
Pall Palsson, Senior Product Marketing Director, NOVOMATIC Lottery Solutions
This video presentation is brought to you by Public Gaming Research Institute and was recorded at SMART-TECH 2017 in New York City, March 2017.
Panel Discussion: Alternative Facts: Roundtable on Regulatory Issues - Moderator Gordon Medenica
Panel Discussion: Alternative Facts: Roundtable on Regulatory Issues
On March 20, exactly two months will have passed since Inauguration Day. There will be a lot to discuss as to the direction of federal actions as re internet gambling and states’ rights to determine regulatory and taxation policy. And where the rubber-hits-the-road: How can government-gaming as an industry fight back against the countless Alternative Facts (e.g. DFS and skill-based gaming are not gambling, legalize and tax commercial operators is a good alternative to government-lottery for channeling economic benefit to society/good causes and protecting the consumer in the games-of-chance sector, iLottery cannibalizes land-based sales, etc.)? How can Lottery combat special interests which are influencing the media and legislators at federal and state levels to shape the regulatory dialogue with fake news?
Moderator: Gordon Medenica, Executive Director, Maryland Lottery
Panelists:
Mark Hichar, Partner and Head of Gaming Law Practice, Hinckley Allen Law Firm
Bill Murray, Vice President & General Counsel, Northstar New Jersey Lottery Group
Lynne Roiter, President and CEO, Loto‑Québec
Philippe Vlaemminck, Managing Partner and Head of Gaming Law Practice, Pharumlegal Law Firm
This video presentation is brought to you by Public Gaming Research Institute and was recorded at SMART-TECH 2017 in New York City, March 2017.