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Planning your e-Instant Roadmap - Click here to watch

IGT’s 2021 eInstant Game Perspective- Click here to watch

Embrace Future Innovation - Click here to watch

n B2C, Lottery Focus on the Consumer

Roundtable Discussion Consumer Engagement Strategies

Moderator:  Matt Strawn, President and CEO, Iowa Lottery Authority

Panelists:

Shannon DeHaven, Vice President, Digital Engagement, Pollard Banknote

Gregg Edgar, Executive Director, Arizona Lottery and

Chair of Marketing & Promotion Group for MUSL (Multi-State Lottery Association)

Gordon Medenica, Director, Maryland Lottery and Gaming Control Agency, Lead Director Mega Millions

Roundtable Discussion Retailer Support Strategies

Moderator:   Sarah Taylor, Executive Director, Hoosier Lottery;

President of MUSL (Multi-State Lottery Association)

Panelists:

Maxwell Goldstein, Vice President Sales Americas, Carmanah Signs

Mary Harville, President & CEO, Kentucky Lottery Corporation

Adam Perlow, Vice President & Chief Operating Officer, Northstar New Jersey

Terry Presta, Head of Business North America, Abacus Solutions International

Frank Taylor, Senior Vice President Sales, Georgia Lottery Corporation

Modernizing the In-Store Instant Lottery Player Experience

Guillaume Pernette, Interactive Factory Director, La Française des Jeux (FDJ)

CVS Pharmacy rolls out Lottery: Forging the commercial relationships that are expanding consumer access to Lottery

James Hill, Senior Director General Merchandise, CVS

Michele Swartz, Director of Corporate Sales, Pennsylvania Lottery

The Future of Retail

Paul Riley, Vice President Retail Innovation & Partnerships, IGT

Modernizing Lottery in the Retail Environment

Michael Martin, Vice President of Retail Solutions, Scientific Games and

Jarrod Cummins, Director of Prepaid Services, Kroger Co.

Keynote Speech  Circa 2023:

Love Affair Between Brand Lottery and Consumers Reaches New Heights

Tracey Cohen, Chief Operating Officer, DC Lottery

Roundtable Discussion The Big Picture Future of the World

Moderator: Rebecca Hargrove, President and CEO, Tennessee Education Lottery Corporation; President of the World Lottery Association (WLA)

Chair of Women’s Initiative in Lottery Leadership (WILL)

Panelists:

Stéphane Pallez, Chair & Chief Executive Officer, La Française des Jeux (FDJ)

Doug Pollard, Co-Chief Executive Officer, Pollard Banknote and NeoPollard Interactive

Paul Riley, Vice President Retail Innovation & Partnerships, IGT

Drew Svitko, Executive Director, Pennsylvania Lottery

Sam Wakasugi, Vice President Strategic Business Management, Scientific Games

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Watch some of the members of the Hall of Fame around the world congratulate the class of 2020++Make sure you watch the whole thing - this movie is 15 minutes long with messages from members of the Hall of Fame from all over the world. The names of  the Members of the Lottery Industry Hall of Fame in the movie Congratulating the class of 2020 - in 7 separate vignettes. Screen number 1. Clockwise starting with Jim Kennedy in upper left corner; Paul; Norm Lingle; Ray Bates, Dianne Thompson; Michelle Carinci;  MIDDLE:  Don Sweitzer.   Screen number 2. Gary Grief. Screen number 3. Alice Garland. Screen number 4. Bill Huntley.  Screen number 5. Clockwise starting with Jennifer Westbury in upper left corner; Paul; Jay Gendron; Connie Laverty O’Connor; Steve Saferin. Screen number 6. Reidar Nordby. Screen number 7. Mark Michalko and Paula Otto.

WATCH THE INDUCTION CEREMONY

Lottery Industry Hall of Fame Ceremony

Inducting the six new 2020 Hall of Fame members:

Scott Gunn, Senior Vice President, Corporate Public Affairs, IGT

Patrick McHugh, Executive Vice President and Lottery Group Chief Executive, Scientific Games Corp.

Gordon Medenica, Director, Maryland Lottery and Gaming

John Pollard, Co-Chief Executive Officer Pollard Banknote

Nigel Railton, Chief Executive Officer, Camelot UK

Bishop Woosley, Lottery Industry Consultant and former Director, Arkansas Lottery Commission

Jay Gendron, Chief Operating Officer Lottery, IGT

video recorded at PGRI's LOTTERY EXPO 2020 Transformed

John Schulz, Senior Vice President, Global Instant Products, Scientific Games

video recorded at PGRI's LOTTERY EXPO 2020 Transformed

John Pollard, Co-Chief Executive Officer, at Pollard Banknote Limited

video recorded at PGRI's LOTTERY EXPO 2020 Transformed

Byron Boothe, Chief Executive Officer at Intralot Inc.

video recorded at PGRI's LOTTERY EXPO 2020 Transformed

Mike Veverka, Founder & Chief Executive Officer, JUMBO Interactive

video recorded at PGRI's LOTTERY EXPO 2020 Transformed

iLottery:  There is so much to talk about as 2021 promises to be a very big year for more U.S. states to authorize iLottery, and for players to want to avail themselves of online options.  What should all lotteries be doing now to position themselves for the possibility that iLottery may be soon approved in their jurisdiction?  What are the key drivers for success in the world of online lottery?  How are the online and off-line channels integrated to be mutually supportive, engage the players on multiple channels, drive traffic to stores, and otherwise optimize the whole lottery omni-channel ecosystem?  What is the value of social-media based initiatives that nurture the online connection with the consumer?  And how do we stay close to the player amidst all these technical issues?  As one industry leader observed: “It’s not just the plumbing we need to focus on, it’s the players.”

iLottery Roundtable Leader:

Gretchen Corbin,  President and Chief Executive Officer,

Georgia Lottery Corporation

Panelists:

Richard Bateson, Chief Commercial Officer, JUMBO Interactive

Kevin Hall, Executive Director, Virginia Lottery

Doug Pollard, Co-Chief Executive Officer, Pollard Banknote and Co-CEO of NeoPollard Interactive

Stephanie Weyant, Deputy Executive Director, Marketing & Product Development, Pennsylvania Lottery

Andrea Williams, Senior Marketing Manager, Gaming, IGT

http://pgrilotteryexpo.com/LOTTERYEXPO2020TRANSFORMED/ilotterypanel.mp4

Rebecca Hargrove, President & CEO, Tennessee Lottery, President of the WLA

Paul Jason, CEO, PGRI, Inc.

Lynne Roiter, President & CEO, Loto-Québec, President Interprovincial Lotteries, and NASPL representative to the WLA

Luca Esposito, Executive Director, World Lottery Association

Roundtable discussion video recorded at PGRI's LOTTERY EXPO 2020 Transformed

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Roundtable discussion video recorded at PGRI's LOTTERY EXPO 2020 Transformed

Digitization of the in-store shopping and player experience

Has the pandemic accelerated the rate of modernization and digitization of Retail - enough to keep up with changes in consumer behaviour, and the changes in the retail market-place?  How might technology address new concerns for contactless interaction and heightened priority of ease and convenience?  What are the highest-priority investments that Lottery should be making in modernization, retailer support functions, and in-store digitization?

Digitization Roundtable Leader:

Gary Grief, Executive Director, Texas Lottery

Panelists:

Michelle Carney, Vice President Global Lottery Marketing, IGT

Maxwell Goldstein, Vice President Sales, Carmanah Signs

Nick Papadoglou, Chief Commercial Officer, INTRALOT US

Jennifer Westbury, Executive Vice President Sales & Customer Development, Pollard Banknote

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The Big Picture:  Sometimes things don’t happen for decades, and sometimes decades happen in weeks.  The world is changing at warp-speed.  Following the pandemic, how do we think consumer behaviors will change and how will that impact the lottery industry … Are we prepared to optimize on the opportunities and navigate the challenges?   How will big-picture macro-economic/sociological/ cultural changes filter down to reshape specific industries … like retail, recreational gaming, and Lottery?  How might consumer lifestyles and player behaviour be permanently changed as a result of the pandemic?  And how have operational changes necessitated by the pandemic revealed new and better solutions, best-practices, and ways to operate that will continue on into the future?

The Big-Picture Roundtable Leader:

Gordon Medenica, Director, Maryland Lottery and Gaming and

Lead Director of Mega Millions

Panelists:

Richard Bateson, Chief Commercial Officer, JUMBO Interactive

Mandy Carter, Director of Retail Development, Scientific Games

James Maida, Chief Executive Officer, GLI (Gaming Labs)

Mark Michalko, Executive Director, North Carolina Education Lottery

Ryan Mindell, Lottery Operations Director, Texas Lottery

Doug Pollard, Co-Chief Executive Officer, Pollard Banknote and NeoPollard

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Click here to watch the INTRODUCTION to PGRI Lottery Expo and Post-COVID19 lottery: the Movie

Ø Convenience - Claiming Prizes in Social Venues

Scott Henneman, Vice President – Business Development & Governmental Affairs, Grover Gaming

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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020

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MUSL and Mega Millions Consortium coordinate strategy, marketing, brand messaging and product positioning

to optimize synergies and overall performance of the two big national jackpot games

Moderator: Gordon Medenica , Director, Maryland Lottery,  Lead Director of Mega Millions Consortium

Panelists:

Marcus Glasper , Director, Washington Lottery

Gregg Mineo, Executive Director, Maine Lottery, Chair of Powerball Product Group

Bret Toyne , Executive Director, MUSL (Multi-State Lottery Association)

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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020

Ø Presentation of the SHARP Award for Good Causes to the New Hampshire Lottery

Charles McIntyre, Executive Director of the NH Lottery Accepting

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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020

ØLaunching NextGen POS Activated Lottery in Dollar General and Family Dollar

Mark Smith, Vice President Sales & Marketing, InComm

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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020

Ø Update on the progress of sports-betting implementations in U.S.

Moderator: May Scheve Reardon, Executive Director, Missouri Lottery

Panelists:

Gerry Aubin, Executive Director, Rhode Island Lottery

Brad Cummings, Founder & Chief Executive Officer, EquiLottery Games

Scott Gunn, Senior Vice President Corporate Public Affairs, IGT

Mark Hichar, Gaming Law Attorney, Greenberg Traurig Law Firm

Vernon Kirk, Executive Director, Delaware Lottery

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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020

Ø The Big Picture impacts of sports betting on the broader games of chance industry

Keith O’Loughlin, SVP Sportsbook, Digital at Scientific Games

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Ø Solutions for Innovators

Terry Presta, Head of Business North America, Abacus Solutions International Group

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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020

Ø What do lottery players and coffee drinkers have in common?

Mark Bradford, Vice President Product, Camelot Lottery Solutions

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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020

Ø From finding Bigfoot to finding the Willy Wonka $1B Golden Ticket, learn how marketers have utilized prize indemnity for big ROI

Christine Bennett, Director Business Development, SCA Promotions

Jackie Walker, Director of Business Development, SCA Promotions

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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020

Ø iLottery: Where we’ve come from, where we’re at, and where we’re going Panel Discussion

Moderator: Stephanie Weyant Fidler, Deputy Executive Director, Marketing & Product Development, Pennsylvania Lottery

Panelists:

Shannon DeHaven, Deputy Director Digital Operations, Michigan Lottery

Rhydian Fisher, Chief Executive Officer, Instant Win Gaming (IWG)

Charles McIntyre, Executive Director, New Hampshire Lottery

President of MUSL (Multi-State Lottery Association)

Doug Pollard, Co-Chief Executive Officer, Pollard Banknote

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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020

Today’s Retail MarTech, Tomorrow’s Lottery Retail Experience

Manolo Almagro, Managing Partner of Q Division, a STRATACACHE Company

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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020

Keeping authorized Government Lotteries strong and true to their core purpose - an Australian Perspective

Callum Mulvihill, General Manager Finance & Commercial, Lotteries & Keno, Tabcorp Australia

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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020

Panel Discussion

Store of the Future: In-store digitization, space reallocation, data retrieval, efficiencies through robotics, on-line/off-line connections to meet consumer expectations, traffic-to-buy ratio, and increased personalization efforts to influence buying decisions

Moderator: Tom Delacenserie, President and Chief Executive Officer, Kentucky Lottery Corp.

Panelists:

Randall Lex, Vice President Lottery Retail Solutions, Scientific Games

Ryan Mindell, Lottery Operations Director, Texas Lottery

Justin Rock, Deputy Secretary of Product & Sales, Florida Lottery

Drew Svitko, Executive Director, Pennsylvania Lottery

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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020

New Retail Channels. More Money for Good Causes

Sara Navidazar, Senior Director of Marketing, Diamond Game, a Pollard Banknote Company

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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020

Sports Betting in the U.S. - Who’s Going to WIN the Big Game?

Scott Gunn, Senior Vice President Corporate Public Affairs, IGT

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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020

Lottery and Consumer Marketing in the Age of The Expectation Economy

Wendy Montgomery, Senior Vice President Global Brand, Marketing, and Communications, IGT

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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020

iLottery Market Insights Spanning North America

Jason Lisiecki Vice President - North America, IWG

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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020

Building Retailer Partnerships while Navigating Through Changes at Retail

Art Kiuttu, Senior Vice President Lottery and Gaming Solutions, Lazlo 326

and Lars Canedy, Digital Sales Manager North America, Circle K

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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020

The future is now for live sports lottery games

Brad Cummings Founder & Chief Executive Officer, EquiLottery Games

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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020

Case study: Launching a win-win-win Cashless Solution

Fivi Rondiri Director Account Management, INTRALOT USA

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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020

AI for Better Player Experience

Srini Nedunuri Vice President Digital Platform & Products, IGT

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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020

Have Lotteries lost the edge? Are retailers now driving lottery modernization and if so, what can we do to be in a better position of partnership in the future?

Mike Purcell Senior Vice President, Sales & Marketing, Kentucky Lottery Corporation

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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020

So Much Data, So Little Time: Actionable Insights

Lianne Paturel Vice President Business Development, Pollard Banknote

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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020