n B2C, Lottery Focus on the Consumer
Roundtable Discussion Consumer Engagement Strategies
Moderator: Matt Strawn, President and CEO, Iowa Lottery Authority
Shannon DeHaven, Vice President, Digital Engagement, Pollard Banknote
Gregg Edgar, Executive Director, Arizona Lottery and
Chair of Marketing & Promotion Group for MUSL (Multi-State Lottery Association)
Gordon Medenica, Director, Maryland Lottery and Gaming Control Agency, Lead Director Mega Millions
Roundtable Discussion Retailer Support Strategies
Moderator: Sarah Taylor, Executive Director, Hoosier Lottery;
President of MUSL (Multi-State Lottery Association)
Maxwell Goldstein, Vice President Sales Americas, Carmanah Signs
Mary Harville, President & CEO, Kentucky Lottery Corporation
Adam Perlow, Vice President & Chief Operating Officer, Northstar New Jersey
Terry Presta, Head of Business North America, Abacus Solutions International
Frank Taylor, Senior Vice President Sales, Georgia Lottery Corporation
Modernizing the In-Store Instant Lottery Player Experience
Guillaume Pernette, Interactive Factory Director, La Française des Jeux (FDJ)
CVS Pharmacy rolls out Lottery: Forging the commercial relationships that are expanding consumer access to Lottery
James Hill, Senior Director General Merchandise, CVS
Michele Swartz, Director of Corporate Sales, Pennsylvania Lottery
Modernizing Lottery in the Retail Environment
Michael Martin, Vice President of Retail Solutions, Scientific Games and
Jarrod Cummins, Director of Prepaid Services, Kroger Co.
Love Affair Between Brand Lottery and Consumers Reaches New Heights
Tracey Cohen, Chief Operating Officer, DC Lottery
Roundtable Discussion The Big Picture Future of the World
Moderator: Rebecca Hargrove, President and CEO, Tennessee Education Lottery Corporation; President of the World Lottery Association (WLA)
Chair of Women’s Initiative in Lottery Leadership (WILL)
Panelists:
Stéphane Pallez, Chair & Chief Executive Officer, La Française des Jeux (FDJ)
Doug Pollard, Co-Chief Executive Officer, Pollard Banknote and NeoPollard Interactive
Paul Riley, Vice President Retail Innovation & Partnerships, IGT
Drew Svitko, Executive Director, Pennsylvania Lottery
Sam Wakasugi, Vice President Strategic Business Management, Scientific Games
Watch some of the members of the Hall of Fame around the world congratulate the class of 2020++Make sure you watch the whole thing - this movie is 15 minutes long with messages from members of the Hall of Fame from all over the world. The names of the Members of the Lottery Industry Hall of Fame in the movie Congratulating the class of 2020 - in 7 separate vignettes. Screen number 1. Clockwise starting with Jim Kennedy in upper left corner; Paul; Norm Lingle; Ray Bates, Dianne Thompson; Michelle Carinci; MIDDLE: Don Sweitzer. Screen number 2. Gary Grief. Screen number 3. Alice Garland. Screen number 4. Bill Huntley. Screen number 5. Clockwise starting with Jennifer Westbury in upper left corner; Paul; Jay Gendron; Connie Laverty O’Connor; Steve Saferin. Screen number 6. Reidar Nordby. Screen number 7. Mark Michalko and Paula Otto.
Lottery Industry Hall of Fame Ceremony
Inducting the six new 2020 Hall of Fame members:
Scott Gunn, Senior Vice President, Corporate Public Affairs, IGT
Patrick McHugh, Executive Vice President and Lottery Group Chief Executive, Scientific Games Corp.
Gordon Medenica, Director, Maryland Lottery and Gaming
John Pollard, Co-Chief Executive Officer Pollard Banknote
Nigel Railton, Chief Executive Officer, Camelot UK
Bishop Woosley, Lottery Industry Consultant and former Director, Arkansas Lottery Commission
Jay Gendron, Chief Operating Officer Lottery, IGT
video recorded at PGRI's LOTTERY EXPO 2020 Transformed
John Schulz, Senior Vice President, Global Instant Products, Scientific Games
video recorded at PGRI's LOTTERY EXPO 2020 Transformed
John Pollard, Co-Chief Executive Officer, at Pollard Banknote Limited
video recorded at PGRI's LOTTERY EXPO 2020 Transformed
Byron Boothe, Chief Executive Officer at Intralot Inc.
video recorded at PGRI's LOTTERY EXPO 2020 Transformed
Mike Veverka, Founder & Chief Executive Officer, JUMBO Interactive
video recorded at PGRI's LOTTERY EXPO 2020 Transformed
iLottery: There is so much to talk about as 2021 promises to be a very big year for more U.S. states to authorize iLottery, and for players to want to avail themselves of online options. What should all lotteries be doing now to position themselves for the possibility that iLottery may be soon approved in their jurisdiction? What are the key drivers for success in the world of online lottery? How are the online and off-line channels integrated to be mutually supportive, engage the players on multiple channels, drive traffic to stores, and otherwise optimize the whole lottery omni-channel ecosystem? What is the value of social-media based initiatives that nurture the online connection with the consumer? And how do we stay close to the player amidst all these technical issues? As one industry leader observed: “It’s not just the plumbing we need to focus on, it’s the players.”
iLottery Roundtable Leader:
Gretchen Corbin, President and Chief Executive Officer,
Georgia Lottery Corporation
Panelists:
Richard Bateson, Chief Commercial Officer, JUMBO Interactive
Kevin Hall, Executive Director, Virginia Lottery
Doug Pollard, Co-Chief Executive Officer, Pollard Banknote and Co-CEO of NeoPollard Interactive
Stephanie Weyant, Deputy Executive Director, Marketing & Product Development, Pennsylvania Lottery
Andrea Williams, Senior Marketing Manager, Gaming, IGT
http://pgrilotteryexpo.com/LOTTERYEXPO2020TRANSFORMED/ilotterypanel.mp4
Rebecca Hargrove, President & CEO, Tennessee Lottery, President of the WLA
Paul Jason, CEO, PGRI, Inc.
Lynne Roiter, President & CEO, Loto-Québec, President Interprovincial Lotteries, and NASPL representative to the WLA
Luca Esposito, Executive Director, World Lottery Association
CLICK HERE TO WATCH THIS MOVIE
Digitization of the in-store shopping and player experience
Has the pandemic accelerated the rate of modernization and digitization of Retail - enough to keep up with changes in consumer behaviour, and the changes in the retail market-place? How might technology address new concerns for contactless interaction and heightened priority of ease and convenience? What are the highest-priority investments that Lottery should be making in modernization, retailer support functions, and in-store digitization?
Digitization Roundtable Leader:
Gary Grief, Executive Director, Texas Lottery
Panelists:
Michelle Carney, Vice President Global Lottery Marketing, IGT
Maxwell Goldstein, Vice President Sales, Carmanah Signs
Nick Papadoglou, Chief Commercial Officer, INTRALOT US
Jennifer Westbury, Executive Vice President Sales & Customer Development, Pollard Banknote
CLICK HERE TO WATCH THIS MOVIE
The Big Picture: Sometimes things don’t happen for decades, and sometimes decades happen in weeks. The world is changing at warp-speed. Following the pandemic, how do we think consumer behaviors will change and how will that impact the lottery industry … Are we prepared to optimize on the opportunities and navigate the challenges? How will big-picture macro-economic/sociological/ cultural changes filter down to reshape specific industries … like retail, recreational gaming, and Lottery? How might consumer lifestyles and player behaviour be permanently changed as a result of the pandemic? And how have operational changes necessitated by the pandemic revealed new and better solutions, best-practices, and ways to operate that will continue on into the future?
The Big-Picture Roundtable Leader:
Gordon Medenica, Director, Maryland Lottery and Gaming and
Lead Director of Mega Millions
Panelists:
Richard Bateson, Chief Commercial Officer, JUMBO Interactive
Mandy Carter, Director of Retail Development, Scientific Games
James Maida, Chief Executive Officer, GLI (Gaming Labs)
Mark Michalko, Executive Director, North Carolina Education Lottery
Ryan Mindell, Lottery Operations Director, Texas Lottery
Doug Pollard, Co-Chief Executive Officer, Pollard Banknote and NeoPollard
Click here to watch the INTRODUCTION to PGRI Lottery Expo and Post-COVID19 lottery: the Movie
Ø Convenience - Claiming Prizes in Social Venues
Scott Henneman, Vice President – Business Development & Governmental Affairs, Grover Gaming
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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020
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MUSL and Mega Millions Consortium coordinate strategy, marketing, brand messaging and product positioning
to optimize synergies and overall performance of the two big national jackpot games
Moderator: Gordon Medenica , Director, Maryland Lottery, Lead Director of Mega Millions Consortium
Panelists:
Marcus Glasper , Director, Washington Lottery
Gregg Mineo, Executive Director, Maine Lottery, Chair of Powerball Product Group
Bret Toyne , Executive Director, MUSL (Multi-State Lottery Association)
Click here to watch this video recorded LIVE
Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020
Ø Presentation of the SHARP Award for Good Causes to the New Hampshire Lottery
Charles McIntyre, Executive Director of the NH Lottery Accepting
Click here to watch this video recorded LIVE
Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020
ØLaunching NextGen POS Activated Lottery in Dollar General and Family Dollar
Mark Smith, Vice President Sales & Marketing, InComm
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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020
Ø Update on the progress of sports-betting implementations in U.S.
Moderator: May Scheve Reardon, Executive Director, Missouri Lottery
Panelists:
Gerry Aubin, Executive Director, Rhode Island Lottery
Brad Cummings, Founder & Chief Executive Officer, EquiLottery Games
Scott Gunn, Senior Vice President Corporate Public Affairs, IGT
Mark Hichar, Gaming Law Attorney, Greenberg Traurig Law Firm
Vernon Kirk, Executive Director, Delaware Lottery
Click here to watch this video recorded LIVE
Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020
Ø The Big Picture impacts of sports betting on the broader games of chance industry
Keith O’Loughlin, SVP Sportsbook, Digital at Scientific Games
Ø Solutions for Innovators
Terry Presta, Head of Business North America, Abacus Solutions International Group
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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020
Ø What do lottery players and coffee drinkers have in common?
Mark Bradford, Vice President Product, Camelot Lottery Solutions
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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020
Ø From finding Bigfoot to finding the Willy Wonka $1B Golden Ticket, learn how marketers have utilized prize indemnity for big ROI
Christine Bennett, Director Business Development, SCA Promotions
Jackie Walker, Director of Business Development, SCA Promotions
Click here to watch this video recorded LIVE
Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020
Ø iLottery: Where we’ve come from, where we’re at, and where we’re going Panel Discussion
Moderator: Stephanie Weyant Fidler, Deputy Executive Director, Marketing & Product Development, Pennsylvania Lottery
Panelists:
Shannon DeHaven, Deputy Director Digital Operations, Michigan Lottery
Rhydian Fisher, Chief Executive Officer, Instant Win Gaming (IWG)
Charles McIntyre, Executive Director, New Hampshire Lottery
President of MUSL (Multi-State Lottery Association)
Doug Pollard, Co-Chief Executive Officer, Pollard Banknote
Click here to watch this video recorded LIVE
Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020
Today’s Retail MarTech, Tomorrow’s Lottery Retail Experience
Manolo Almagro, Managing Partner of Q Division, a STRATACACHE Company
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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020
Keeping authorized Government Lotteries strong and true to their core purpose - an Australian Perspective
Callum Mulvihill, General Manager Finance & Commercial, Lotteries & Keno, Tabcorp Australia
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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020
Panel Discussion
Store of the Future: In-store digitization, space reallocation, data retrieval, efficiencies through robotics, on-line/off-line connections to meet consumer expectations, traffic-to-buy ratio, and increased personalization efforts to influence buying decisions
Moderator: Tom Delacenserie, President and Chief Executive Officer, Kentucky Lottery Corp.
Panelists:
Randall Lex, Vice President Lottery Retail Solutions, Scientific Games
Ryan Mindell, Lottery Operations Director, Texas Lottery
Justin Rock, Deputy Secretary of Product & Sales, Florida Lottery
Drew Svitko, Executive Director, Pennsylvania Lottery
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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020
New Retail Channels. More Money for Good Causes
Sara Navidazar, Senior Director of Marketing, Diamond Game, a Pollard Banknote Company
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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020
Sports Betting in the U.S. - Who’s Going to WIN the Big Game?
Scott Gunn, Senior Vice President Corporate Public Affairs, IGT
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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020
Lottery and Consumer Marketing in the Age of The Expectation Economy
Wendy Montgomery, Senior Vice President Global Brand, Marketing, and Communications, IGT
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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020
iLottery Market Insights Spanning North America
Jason Lisiecki Vice President - North America, IWG
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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020
Building Retailer Partnerships while Navigating Through Changes at Retail
Art Kiuttu, Senior Vice President Lottery and Gaming Solutions, Lazlo 326
and Lars Canedy, Digital Sales Manager North America, Circle K
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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020
The future is now for live sports lottery games
Brad Cummings Founder & Chief Executive Officer, EquiLottery Games
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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020
Case study: Launching a win-win-win Cashless Solution
Fivi Rondiri Director Account Management, INTRALOT USA
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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020
AI for Better Player Experience
Srini Nedunuri Vice President Digital Platform & Products, IGT
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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020
Have Lotteries lost the edge? Are retailers now driving lottery modernization and if so, what can we do to be in a better position of partnership in the future?
Mike Purcell Senior Vice President, Sales & Marketing, Kentucky Lottery Corporation
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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020
So Much Data, So Little Time: Actionable Insights
Lianne Paturel Vice President Business Development, Pollard Banknote
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Recorded live @ PGRI's SMART-TECH 2020 Eden Roc Hotel, Miami, Florida March 3-5, 2020