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Digitization of the in-store shopping and player experience
Has the pandemic accelerated the rate of modernization and digitization of Retail - enough to keep up with changes in consumer behaviour, and the changes in the retail market-place? How might technology address new concerns for contactless interaction and heightened priority of ease and convenience? What are the highest-priority investments that Lottery should be making in modernization, retailer support functions, and in-store digitization?
Digitization Roundtable Leader:
Gary Grief, Executive Director, Texas Lottery
Panelists:
Michelle Carney, Vice President Global Lottery Marketing, IGT
Maxwell Goldstein, Vice President Sales, Carmanah Signs
Nick Papadoglou, Chief Commercial Officer, INTRALOT US
Jennifer Westbury, Executive Vice President Sales & Customer Development, Pollard Banknote
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